Title: Optimizing Bar Operations with MACH Architecture
Service Category: Hospitality Technology Solutions
Industry: Food and Beverage
Region: Australia

Client Context:Socoro Digital collaborated with a major bar chain, employing over 2000 staff across various locations, to overhaul their bar management system and enhance operational efficiency.

Challenge:The client was facing significant challenges with their existing turnkey software solutions, which were not adequately managing the diverse resources and operations of a large bar chain. These challenges included inefficient order processing, difficulty in managing staff schedules, and inadequate customer interaction capabilities. Developing a robust, flexible, and scalable solution was crucial for improving overall service speed and efficiency, thereby enhancing customer satisfaction and business profitability.

Solution:To develop a suite of interconnected applications using MACH architecture that could handle different aspects of bar operations—from staff management to customer service—with greater flexibility and efficiency.

Implementation Steps:

• Internal CRM System: Designed to help manage employee data, track work hours, vacations, sick leaves, and payroll efficiently.
• Bar Management Application: A tablet-based app allowing bar staff to manage orders and reservations efficiently, directly interfacing with the kitchen.
• Customer-Facing Application: Allows customers to make reservations, place orders, and handle payments directly from their mobile devices, available on both iOS and Android.

‍