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Unified Communications (UC) Solutions
Equip your business with seamless connectivity and streamlined communication platforms tailored to enhance productivity and collaboration.
Enhanced Collaboration
Unified Communications solutions integrate various communication tools—like voice, video, messaging, and email—into a single platform, making it easier for teams to collaborate effectively regardless of location.
Cost Efficiency
By consolidating communication services into one comprehensive solution, businesses can reduce operational costs associated with managing multiple platforms and streamline their IT infrastructure.
Scalability and Flexibility
UC solutions are designed to be scalable, allowing organisations to easily add or remove features and services as their needs evolve, ensuring flexibility and adaptability in a dynamic business environment.
Our UC Solutions
Explore our comprehensive Unified Communications (UC) services designed to enhance collaboration and streamline communication. Socoro Digital empowers businesses of all sizes to harness the full potential of UC technologies for improved connectivity and teamwork.
VoIP Phone Systems
Voice over Internet Protocol (VoIP) systems use the internet to make and receive phone calls, offering flexible communication options with lower operational costs.
Video Conferencing
This solution facilitates real-time video communication, allowing face-to-face meetings without the need for physical travel, enhancing collaboration and productivity.
Instant Messaging and Presence
Instant messaging systems provide real-time text communication, integrated with presence information that helps users see who is available at any time.
Email Integration
Unified Communications integrates email with other communication tools, streamlining communication processes and improving efficiency.
Contact Center Solutions
These are specialised solutions that improve customer service operations by integrating phone, email, and live chat capabilities, enhancing the customer experience.
Mobile Communications
Mobile UC solutions extend the full suite of communication tools to mobile devices, supporting a mobile workforce with the ability to communicate and collaborate from anywhere.
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Collaboration Tools
This includes software that supports project management and team collaboration features, such as shared calendars, task management, and real-time document sharing and editing.
Cloud Communications
Cloud-based UC services offer scalable communication solutions without the need for extensive on-site hardware, providing flexibility and reducing IT overhead.
Business Internet Services
Business internet services provide high-speed, reliable internet connectivity essential for running all UC applications, supporting everything from VoIP to cloud services with enhanced security and bandwidth management.
Streamlined Communications
Unified Communications services simplify your company’s communication landscape by integrating voice, video, and data services into a single, user-friendly platform, boosting productivity and enhancing team coordination.
Increased Accessibility
Our UC solutions ensure that your team stays connected with secure, reliable access to communication tools from any device, anywhere, supporting a flexible and responsive work environment.
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Customised UC for Every Business Need
Our specialised solutions are crafted to streamline and enhance communication across your organisation, addressing the unique demands of a modern workplace.
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Cloud PBX
Cloud PBX offers a virtual phone system hosted in the cloud, eliminating the need for traditional telephone systems and reducing maintenance costs.
Web Conferencing
Web conferencing enables real-time online meetings, webinars, and training sessions, facilitating remote collaboration and communication across global teams.
Team Collaboration Platforms
These platforms integrate chat, video calling, and file sharing to help teams work together more efficiently, even when members are dispersed geographically.
Enterprise Social Networking
This service connects employees through a corporate social network that encourages information sharing, team collaboration, and innovation within the organisation.
Email to Voicemail Conversion
Converts incoming emails to voicemail messages, allowing users to listen to messages on the go, ensuring they never miss critical information.
Interactive Voice Response (IVR) Systems
IVR systems automate customer support by guiding callers through menu options using voice responses, significantly enhancing the customer service experience.
Unified Communications as a Service (UCaaS)
UCaaS offers cloud-delivered unified communications model that supports scalability, updates, and maintenance remotely, providing businesses with flexibility and cost efficiency.
Mobile VoIP
Mobile VoIP applications enable users to make voice calls over a mobile data connection, bypassing the need for traditional mobile voice networks and reducing costs.
Socoro Digital’s UC Technology Stack Overview
VoIP Technology
SIP (Session Initiation Protocol)
FreeSWITCH
RTP (Real-time Transport Protocol)
RingCentral
Asterisk
Zoom Phone
Cloud Infrastructure
AWS
EC2
Microsoft Azure
Azure Virtual Machines
Google Cloud
Google Compute Engine
Networking
Routers
Switches
Firewalls
Video Conferencing
Zoom
H.264
Microsoft Teams
VP8
Cisco WebEx
Google Meet
Instant Messaging and Presence
Slack
XMPP
Microsoft Teams
SIMPLE
Google Chat
Continuous innovation
Unified communications, seamless integration
Seamless Integration Across Platforms
In today’s fast-paced business environment, having a unified communication system that integrates seamlessly across all platforms is essential. Our UC solutions offer a harmonious blend of voice, video, messaging, and collaboration tools, all accessible through a single interface. This integration not only simplifies the user experience but also enhances the efficiency of your communications, ensuring that your team can focus on what really matters—driving your business forward.
Future-Ready Communication Technologies
Prepare your business for the future with our cutting-edge Unified Communications solutions. We provide state-of-the-art technologies that are designed to scale with your business needs, whether you're expanding your workforce or integrating new tools and services. Our solutions support real-time updates and cloud-based flexibility, enabling your business to adapt quickly to market changes and maintain a competitive edge in an increasingly digital world.
Testimonials
Clients say
Glenn Kennedy
CEO
The Client Portal platform Socoro developed for us has been a game changer. The system provides unparalleled visibility and transparency that our clients appreciate deeply. This visibility, combined with real-time data analytics and customisable reporting, has empowered us to make quicker, more informed decisions, enhancing our operational agility and business optimisation.
Socoro Digital didn’t just provide a product; they equipped us with a strategic asset. The automation of numerous processes within our engineering department has been particularly transformative. By eliminating repetitive tasks, our team can now focus on higher-value activities, driving greater innovation and efficiency. The integration with our existing CRM and the strategic enhancement of our sales processes have also led to improved client retention and an increase in new business growth.
Partnering with Socoro Digital on this project has been one of the best decisions we've made.
Frequently Asked Questions
What is Unified Communications?
Unified Communications (UC) refers to the integration of various communication tools such as voice, video, messaging, and collaboration platforms into a single, cohesive system. This integration helps streamline business processes, improve communication efficiency, and enhance team collaboration.
How can UC solutions benefit my business?
UC solutions can significantly enhance your team's communication and collaboration by allowing real-time interactions across different formats and devices, reduce costs by consolidating multiple communication services, and improve customer service with integrated and responsive communication channels.
Are UC solutions scalable?
Yes, UC solutions are highly scalable. They can be customised to fit the size and needs of any business, growing with your organisation as it expands. This scalability ensures that you can add features or increase capacity without needing a complete system overhaul.
What kind of security measures are in place for UC systems?
UC systems incorporate robust security measures including end-to-end encryption, secure authentication protocols, and regular security audits to protect sensitive data and communications from unauthorised access and threats.
Can UC solutions integrate with existing IT infrastructure?
Absolutely. UC solutions are designed to be flexible and can be integrated with existing IT infrastructure, including other business applications and systems. This integration capability allows for smoother transitions and enhanced functionality without disrupting existing workflows.
What support is available for UC solutions?
Our UC solutions come with comprehensive support services including installation assistance, training for your team, and ongoing technical support. We ensure that your business experiences minimal disruption during setup and that you have access to expert help whenever needed.
